Technical Support: 1-802-874-0123, press 2

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Our customer service team is here to help. There’s no need to call anyone else. We take pride in offering excellent customer service, and our support center is staffed with certified technicians to handle any issues you may have.

 * Support hours are 8:00 AM – 8:00 PM EST Monday through Friday

* Support is available via phone,  email or by clicking the contact button, top right of the screen. (Requests for support received after normal business hours will be answered the next business day)

* Diagnostics and software upgrades

* Remote Support

* Onsite service available upon request

To find out additional technical information or support information on our products, visit the TSI Touch knowledge base, support downloads and frequently asked questions pages:

Knowledge Base

Support Downloads

Frequently asked questions

RMA (Return Materials Authorization) Information

Download Return Authorization Form

Before requesting an RMA, please contact technical support by email (support@tsitouch.com) or by phone at 1-802-874-0123, option 2, Monday – Friday, 8:00 AM – 8:00 PM EST. Every effort will be made by technical support to resolve the issue on the phone or by email. However, if the problem cannot be solved through troubleshooting and your product is still under warranty, an RMA will be issued. Do not ship products until you have received an RMA number.

ATTENTION: To help guarantee all product, requestor, and shipping information is correct, please fill the RMA form in its entirety for all reported defective units. An incomplete RMA form could delay the process.

Please affix a copy of the RMA form to the box and clearly mark the RMA number on the box and the air waybill, as follows:

TSItouch, Inc.
Attn: RMA-XXXXX
1 Millennium Dr., Suite 3
Uniontown PA 15401