FREQUENTLY ASKED QUESTIONS

HAVE MORE QUESTIONS?

The FAQs in this section aim to provide valuable assistance to support anyone with questions around the application and use of our touchscreen technology. If you cannot find an answer to your query here, feel free to contact us, and we will be on hand to assist you.

SOLUTIONS

PCAP

What is PCAP technology?

How does PCAP technology work?

What are the advantages of PCAP technology?

What types of devices use PCAP technology?

How can I maintain and clean my PCAP touch screen?

INFRARED

What is infrared technology?

How does infrared technology work?

What are the advantages of infrared technology?

What are the limitations of infrared technology?

Where is infrared technology used?

Is infrared technology safe?

SHADOWSENSE

What is ShadowSense technology?

What are the benefits of using ShadowSense technology?

How does ShadowSense technology work?

What are some applications of ShadowSense technology?

PROTECTIVE SOLUTIONS

What is a glass retention bezel system, and how does it work?

What are the benefits of using a protective solution for touchscreens?

Can I retrofit a glass retention bezel system onto an existing touchscreen?

What types of materials are used in protective solutions for touchscreens?

Can protective solutions affect the accuracy or sensitivity of the touchscreen?

What types of industries or applications can benefit from using protective solutions and glass retention bezel systems?

What is the expected lifespan of a glass retention bezel system or protective solution for a touchscreen?

VIDEO WALLS

What is a video wall?

What are video walls used for?

What types of display technologies are used in video walls?

What is the difference between a video wall and a large single display?

How are video walls controlled?

Can video walls be customized to fit specific requirements?

What are the advantages of using a video wall for digital signage?

Are video walls difficult to install and maintain?

TOUCHSCREEN TECHNOLOGIES

Touchscreen FAQ

Does the touch solution require a driver or software to function?

How do I find my model or serial number?

How do I calibrate my touch solution?

Can I use a USB extender with my touch solution?

Should I connect my touch solution to the USB 2.0 or 3.0 port?

My Monitor will not power on. What steps can I take to troubleshoot this issue?

WARRANTY

Warranty FAQs

What constitutes an out of warranty situation?

Can you provide information about the standard warranty?

How many days do I have to return a defective item that was exchanged?

How do I package a defective unit to be returned?

Do I need to return the accessories when returning a defective unit?

Who is responsible for shipping a defective unit back to TSItouch?

What do I do if I have an issue with my monitor?

HEALTH & SAFETY

FAQs

Anitmicrobial Film and hand cleaner information

Where can I find a list of suitable disinfectants?

My customers are concerned about the safety of touchscreens; is there any information I can share with them?

Do you have more information on the antimicrobial protection film?

Do you have more information about TSI Touch hand cleaner?