Contact Our Support Team
Technical Support: 1-802-874-0123, press 2
Download our Remote Support Tool
Our support team is here to help. There's no need to call anyone else. We take pride in offering excellent customer support and our support center is staffed with certified technicians to handle any issues you may have.
- Support hours are 8:00 AM – 8:00 PM EST Monday through Friday
- Support is available via phone, email or by clicking the support widget in the lower right corner. (Requests for support received after normal business hours will be answered the next business day)
- Diagnostics and software upgrades
- Remote Support
- Onsite service available upon request
To find out additional technical information on our products, visit the TSItouch knowledge base:
RMA (Return Materials Authorization) Information
Download Return Authorization Form
ATTENTION: To help guarantee all product, requestor, and shipping information is correct, please fill the RMA form in its entirety for all reported defective units. An incomplete RMA form could delay the process.
Please affix a copy of the RMA form to the box and clearly mark the RMA number on the box and the air waybill, as follows:
1 Millennium Dr., Suite 3
Uniontown PA 15401