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Contact Our Support Team

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Help Desk

Technical Support: 1-802-874-0123, press 2

Our support team is here to help. There's no need to call anyone else. We take pride in offering excellent customer support and our support center is staffed with certified technicians to handle any issues you may have.

  • Support Staff is available 8:00 am – 8:00 pm EST Monday through Friday via phone,  email or by clicking the support widget in the lower right corner. (Requests for support received after normal business hours will be answered the next business day)
  • Diagnostics and software upgrades
  • Remote Support
  • Onsite service available upon request

RMA (Return Materials Authorization) Information

Download Return Authorization Form

Before requesting an RMA, please contact technical support by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by phone at 1-802-874-0123, option 2, Monday through Friday, 8 a.m.-8 p.m. (EST). Every effort will be made by technical support to resolve the issue on the phone or by email. However, if the problem cannot be solved through troubleshooting and your product is still under warranty, an RMA will be issued. Do not ship products until you have received an RMA number.

ATTENTION: To help guarantee all product, requestor, and shipping information is correct, please fill the RMA form in its entirety for all reported defective units. An incomplete RMA form could delay the process.

Please affix a copy of the RMA form to the box and clearly mark the RMA number on the box and the air waybill, as follows:

TSItouch
RMA #XXXXXXXXX
One Millennium Drive, Suite 3
Uniontown, PA 15401

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mail iconSales: sales@tsitouch.com
Support: support@tsitouch.com

phone iconSales: 1-802-874-0123, press 1
Support: 1-802-874-0123, press 2

TSItouch - One Millennium Drive,
Suite 3, Uniontown PA 15401

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