User Story: Secure Displays For Government End-Users

TSI Touch, a leading provider of TAA compliant displays, partnered with a large integrator in the government sector to deliver a tailored solution for an undisclosed end-user. The project required TAA compliant displays in specific sizes, along with a prompt delivery within the client’s preferred timeframe. This case study highlights how TSI Touch and the client successfully collaborated to meet the end-user’s requirements.

Client Background: Due to security concerns, the integrator and end-user identities have been kept confidential. However, it is crucial to note that the client had stringent TAA compliance requirements and a specific need for small format displays to meet their unique operational objectives.

Challenges:

1. TAA Compliance: The client’s project necessitated TAA compliant displays to ensure compliance with the Trade Agreements Act (TAA), which governs government procurement practices. Meeting this requirement was crucial to the success of the project.
2. Size Specifications: The client had multiple specific size specifications for the displays to fit their deployment environment effectively. Ensuring the correct size was essential to meet their operational needs.
3. Timeframe: The end user had a time-sensitive project and required the products within their preferred timeframe. Adhering to the client’s schedule was vital to meet their operational deadlines.

Solution:

1. TAA Compliant Displays: TSI Touch provided their TAA compliant small format displays that met the rigorous standards outlined by the Trade Agreements Act. By ensuring compliance, TSI Touch offered a reliable and secure solution for the client’s project. Additional products used were 50” monitors from our display manufacturer partner that had the added security feature of having both their Bluetooth and Wi-Fi capabilities removed.
2. Custom Size Provision: TSI Touch worked closely with the client to understand their size specifications and provided displays that perfectly matched their requirements. This attention to detail enabled seamless integration into the deployment environment. Ultimately, TSI Touch provided displays in multiple sizes to meet customer needs.
3. Timely Delivery: Recognizing the importance of meeting the client’s preferred timeframe, TSI Touch ensured prompt delivery of the products. This commitment to timely delivery helped the client stay on schedule and meet their operational deadlines.

Results: Through the collaboration between TSI Touch and the integrator, the project was successfully executed, providing the end user with a tailored solution that addressed their TAA compliance needs and size specifications. The key results achieved include:

1. TAA Compliance: TSI Touch’s TAA compliant displays enabled the end user to fulfill the necessary compliance requirements, ensuring a smooth procurement process.
2. Customized Integration: The displays provided by TSI Touch seamlessly integrated into the client’s deployment environment, meeting their unique size specifications and enhancing operational efficiency. TSI Touch also provided TAA compliant mounts for all sizes of the displays.
3. On-time Delivery: TSI Touch’s commitment to delivering the products within the client’s preferred timeframe allowed the end user to meet their operational deadlines without any delays.

The successful partnership between TSI Touch and the client showcased the capabilities of both organizations in delivering tailored solutions to end-users with specific needs. By providing TAA compliant displays in the required size and meeting the client’s preferred timeframe, TSI Touch contributed to the project’s success. The collaboration exemplified TSI Touch’s commitment to customer satisfaction and ability to address complex requirements.